The HCAHPS system isn’t only built to compare and inform about hospitals. The reality of the matter is the fact that medicare has incorporated the HCAHPS results to their value based purchasing system, which directly links hospital’s reimbursement payments for their patient experience scores. For the majority of hospitals in america this represents between $300.000 and $2.000.000 annually in revenue coming from medicare.
As you can tell, this isn’t an insignificant matter for hospital management. The fact is that improving HCAHPS scores is a major priority for healthcare organizations.
In case your objective is defined your company as “Hospital of Choice” in your town, it is essential that you launch a realtime patient satisfaction measurement program. This system will allow you to incorporate patient satisfaction tracking into the daily interactions with patients. How to improve press ganey? This way you’ll be able to detect problems and implement corrections before they’re able to affect your official HCAHPS scores.
To explain why this constant measuring is really important, you must know the HCAHPS process. This government backed survey instrument is run to some small sample of discharged patients who satisfy the accepted HCAHPS criteria. The minimum acceptable sample size is only 300 patients a year.
Despite the fact that most organizations may surpass this sample size, there’s no question how the amount of patients surveyed is relatively less space-consuming than the whole population of discharges. Only a few discontented patients which eventually belong to the sample can provoke an important fall inside the overall HCAHPs scores.
Should you place your realtime satisfaction data within reach of frontline managers, you might be creating an immensely powerful environment for constant improvement. Problems may be detected immediately and corrective measures could be signed up promptly. Several hours later, your team will probably be verifying if the measures have produced the actual required response.
Thinking about truly realtime measurement of patient satisfaction wasn’t possible until very recently. Due to a cutting-edge new technology hospitals are now able to track patient satisfaction easily and affordably within their daily in hospital routines. Patients answer quick surveys by touching the screen of the portable “gustometer” using fingers correct in their rooms. Considering that the entire survey process usually takes 60 seconds or so . 5, the application of the gustometer might be integrated into the conventional day by day interactions along with your patients. Once completed the survey is automatically collected through the system’s servers, tabulated and prepared for analysis.
Most importantly the tool contains a very sophisticated business intelligence system that may let you extract the absolute maximum value from a survey data. You will be able to contrast your custom profile questions using the outcomes of each valuation question. In addition, it lets you adapt your surveys quickly an to structure your surveys you might say which assures high participation rates.
The benefits of the machine are substantial and easy to place into practice, and you will ready to go in under a week.