The HCAHPS system is not just designed to compare and advise about hospitals. The truth of the matter is that medicare has incorporated the HCAHPS results in their worth based purchasing system, which directly joins hospital’s compensation payments to their individual encounter scores. For many hospitals in the United States this represents between $300.000 and $2.000.000 annually in earnings received from medicare.
As you can see, this isn’t a trivial matter for hospital management. The fact remains that enhancing HCAHPS scores is a significant priority for healthcare organizations.
If your purpose is to set your business as”Hospital of Choice” in your region, it is vital that you launch a realtime individual satisfaction measurement program. This plan will allow you to integrate patient satisfaction monitoring into your daily interactions with patients. This way you’ll have the ability to find problems and implement adjustments before they can change your official HCAHPS scores.
To describe why this continuous measuring is so crucial, you need to understand the HCAHPS procedure. This government backed survey tool is administered to a small sample of discharged patients that fulfill the approved HCAHPS criteria. The minimum acceptable sample size is only 300 patients per year.
Although most organizations may transcend this sample size, it’s clear that the number of individuals surveyed is relatively small when compared with the entire population of discharges. Only a couple discontented patients that happen to fall in the sample can provoke a significant fall in the overall HCAHPs scores.
If you place your realtime satisfaction information at the hands of frontline supervisors, you’re making an exceptionally strong environment for continuous improvement. How to improve press ganey. Problems can be detected immediately and corrective measures can be chosen in on the fly. A few hours later, your staff will be verifying if the steps have produced the desired response.
The concept of really realtime measurement of patient satisfaction was not possible until quite recently. Thanks to an innovative new technology hospitals are now able to track patient satisfaction readily and affordably as part of the daily in hospital routines. Patients answer quick polls by touching the display of the mobile”gustometer” using their fingers right in their rooms. Since the entire survey process usually takes approximately a minute and a half, the use of this gustometer can be incorporated into the standard day to day interactions with your patients. Once done the survey is automatically collected by the program’s servers, tabulated and prepared for analysis.
More importantly the instrument incorporates a very sophisticated business intelligence system that will allow you to extract the most value from the survey data. You will have the ability to contrast your custom profile queries with the results of each valuation question. Additionally, it allows you to adapt your surveys on the fly an to structure your surveys in a manner which guarantees high participation rates.