Strategy to Boost HCAHPS Scores Starts With Effective Communication and Employee Awareness.
Since the beginning of in 2008 patient attention and competition from the healthcare business hasn’t been more significant or quantified. From improved patient care to hospital incentives and competitive placement, the importance of high scores is as critical as ever.
Even though a powerful focus on appropriate care and effective communication with patients is being placed with individual surveys internal attention should also be set by how HCAHPS significance has been communicated together with the hospital staff.
The reality is that with no complete awareness and a willingness by all staff to focus on patient care satisfaction high scores would only be achieved accidentally.
The first step in enhancing scores (and these are really basics) is creating a hospital broad and total comprehension of just what has been quantified by patients. Utilizing internal communication How to improve press ganey to create hospital employee comprehension of how every hospital team member plays a critical function in scoring is overriding.
To create that awareness and finally create position specific accountability demands a communication strategy which not only supplies hospital staff adequate comprehension of how hospitals are being quantified but also creates a culture of individual obligation to perform their part in producing the ideal patient experience.
Like with any other internal communication vehicle there are defects. In the employee who may not have received the information to the worker who is not be accessible when material has to be reviewed and the worker who simply just not know the importance… Any vehicle for hospital communicating needs to have dimension of readership and acknowledgement functionality as well as the capability to measure employee comprehension of internal initiatives or policies regarding patient care.
Besides broadcasting”What you want to learn concerning HCAHPS” a tool for quantifying a hospitals employee’s degree of understanding of HCAHPS is crucial. Regular testing and discovery of knowledge gaps is a valuable instrument to improve scores at any given position in any hospital.