Strategy to Boost HCAHPS Scores Begins With Effective Communication and Employee Awareness.
Since the beginning of in 2008 patient attention and competition from the health care industry has never been more significant or measured. From improved patient care to hospital incentives and competitive positioning, the significance of top scores is as crucial as ever.
While a powerful focus on appropriate care and effective communication with patients is being placed with patient studies internal focus should also be placed on how HCAHPS significance is being communicated internally with the hospital staff.
The fact is that with no complete consciousness and a willingness by all employees to focus on patient care satisfaction high scores could only be achieved accidentally.
The first step in improving scores (and all these are actually basics) is creating a hospital broad and total comprehension of just what is being quantified by patients. Utilizing internal communication to make hospital employee comprehension of the way in which every hospital team member plays a critical role in scoring is paramount.
To create this awareness and finally create position specific accountability demands a communication strategy which not only provides hospital employees adequate comprehension of how hospitals are being measured but also makes a culture of individual responsibility to perform their part in producing the ideal patient experience.
Like any other internal communication vehicle you will find flaws. In the worker who may not have obtained the advice to the employee who’s not be accessible when material needs to be assessed and the worker who simply just not know the significance… Any vehicle for hospital communication needs to have measurement of readership and acknowledgement performance as well as the capacity to measure employee comprehension of internal policies or initiatives regarding patient care.
Besides broadcasting”Everything you need to learn concerning HCAHPS” an instrument for measuring a hospital employee’s degree of comprehension of HCAHPS is crucial. Regular testing and discovery of knowledge gaps is a valuable tool to improve scores at any position in any clinic.